We are happy to inform you on different channels about our products, our service, the raumplus quality promise and our activities. You will find text, image, graphic and video content on our profiles. From product images and reference photos to planning aids and checklists, there are different content formats to be seen on our site. We look forward to a lively exchange with you, whether on Instagram, Facebook, LinkedIn, Pinterest or YouTube. Likewise, you can also find us on the residential platform Houzz. We look forward to your comments, wishes, questions and of course, a Like. Are you a satisfied partner or customer of ours? Then we are also happy about a rating on Google. We would like to grow together with you in social media. Of course, we also strive to be considerate and respectful on our profiles and channels, which is why we would like to recommend our social media netiquette to you.
We live in an era of Facebook, Instagram, etc. and would like to link up with you!
Engage in a continuous dialog with us to discover the latest raumplus news.
We will provide you, plus all followers and interested parties, with weekly news updates on Facebook, Instagram, etc. Our aim is to provide unique insights into the company, sharing our passion for raumplus with you and others.
Netiquette
We place great value on treating other people appreciatively and respectfully – both on and off line. We also believe that content, opinions, and comments should be free from hate, discrimination, sexism, insults, and politically incorrect statements. This netiquette provides a brief overview of how we interpret this goal. We reserve the right to report and, in cases of doubt, to delete any comments that are not in line with our desired mode of communication:
Respect and Appreciation
Our social media channels are, and in future should continue to be, free of negative attitudes. Criticism is the motor that drives us forward, allowing us to improve on our weaknesses. We would, however, like it to be constructive and tolerant.
Law and Order
Content that is shared, published, or posted is subject to copyright and personality rights. In this context, it is important that content is correctly identified.
Personal or Business?!
The publication of confidential content, whether personal or business, should be handled responsibly. Private and personal data may only be shared with the consent of the individual concerned.
Spam and Advertising
All content relating to raumplus must also have a connection to raumplus GmbH. We will not accept any advertising or spam that does not conform to this rule.
The comments posted by users on our social media channels do not represent the opinions of raumplus GmbH. Should you discover posts, comments, or pages including raumplus content that infringes our netiquette rules, please let us know. We will be glad to receive such information at marketing@raumplus.de.
We make every effort to respond to questions, information, suggestions, and criticism promptly, to ensure that you don’t have to wait too long for our feedback.
Please, however, note our service hours:
Mon. through Thurs.: 9.00 a.m. – 4.00 p.m.
Fri.: 9.00 a.m. – 12.00 noon
For anyone who would like to share their own content:
Before you post anything on social networks such as Facebook, Instagram, Twitter, etc., there are a few things that you should bear in mind. This guide is intended to help anyone taking their first steps into the wonderful world of social media.
Social Media-Friendly Content
Anything that is in any way social, funny, or emotive is perfect for sharing with your community. When selecting content, you should ensure that it is good quality. Not everything has to be highly professional, but it should be attractive.
Social Media Texts
Every image, video, or GIF should always be accompanied by a corresponding text. Humor is great; real-life stories are also good. What is key is that the language and form of content are always polite, no matter whether you are a private person or a company. Sexist, racist, or insulting insinuations have no place on social networks.
Correctness of Data
Content must be true and should always be verifiable.
Copyright
When sharing content, you should always ensure that you either hold the copyright or clearly identify the copyright holder. Photos, videos, or other content may only be published with the consent or via a direct link to the copyright holder.
Spelling
Many blunders have found their way onto social networks. Always check SPELLING and GRAMMAR before you post content.
The https://www.duden.de/rechtschreibpruefung-online/ site is a good, free option for German writers.
Interaction with the Community
It is always a good sign when users and followers write you, comment, or share your content. After all, your goal is to achieve more reach. You should encourage such user behavior by being sure to answer and to “like” and/or comment on shared content.
Negative Comments
So-called “Internet trolls” are rare, but definitely out there. Experience shows that the best way to handle negative comments is NOT to ignore them. Communications must always be characterized by politeness, appreciation, and respect. Inappropriate comments can be reported and removed, however it is more important to engage with the criticism instead of just to report it. Reactions that set things straight and clarify the situation are better than allowing yourself to be dragged down to the troll’s level.
These simple, easy tips ensure that anyone can become a social media expert!
Please do not hesitate to contact us here at the raumplus marketing department if you have any questions or would like some help.
